24/7 Customer Support in Cloud Hosting
All our cloud hosting plans offer you 24/7/365 pre-sales, customer and technical support, so no matter if you're inquiring for our website hosting solutions well before you make a purchase or you are a current client and you have any kind of question or some issue, you are able to contact us any time, including holidays and weekends. We have a number of channels to get in touch with us - several telephone lines around the globe for your convenience plus live chat support for pre-sales, billing and general questions; email messages and support tickets for more technical matters or any issues that need additional time to analyze and resolve. Unlike many other web hosting providers, our trouble tickets feature a guaranteed max reply time of only one hour, thus no matter what your issue is, it will be resolved on time and you will not waste days in order to have something fixed.
24/7 Customer Support in Semi-dedicated Servers
All semi-dedicated hosting plans that we supply feature 24/7 customer and tech support, so regardless of what problem you experience, you are able to contact us and we'll help you in a timely manner. Our guaranteed reply time for any email message or trouble ticket that you open via your Hepsia hosting Control Panel is 1 hour; the actual reply time hardly ever is more than 20 minutes. Furthermore, we provide phone support with several local numbers around the globe and a live chat, which means that you can get in touch with us and find additional info about our solutions even if you do not have an account yet. We can help you with nearly any question or a problem you may have - payment methods, package specifications, email configuration, hosting account settings, and many others. If you employ our services, you will not ever have a scenario where you have to wait for a couple of days to get an issue solved like you may have to do with many other service providers.
24/7 Customer Support in Dedicated Servers
All of the dedicated server packages that we provide include 24/7 support via several methods of communication and with a 1-hour max response time warranty. In case you want to find out more about the plans or you have any kind of billing or general questions, you will be able to phone one of the local numbers that we have worldwide or you could use our live chat support and speak to a live representative. For strictly technical difficulties which require the help of a tech support person or an administrator, you'll be able to open a ticket from your billing Control Panel or you can send an email message, because all of these channels are more appropriate to track a particular issue. The reply time for them rarely surpasses 30 minutes, so you can forget about waiting for a full day to get assistance. Our support service is available for all the server-related matters, which includes the pre-installed software. In case you'd like to receive help with third-party apps, you may consider adding the Managed Services upgrade that we provide for all plans.