If you ever encounter a problem with your website and are incapable of coping with it, ask the web hosting company’s support staff to assist you to bring the site back online. A timely resolution would be the perfect scenario, but many companies answer within 24 hours or even more, especially if you are dealing with a reseller. Even if the problem can be easily fixed, your website may not function satisfactorily or may not be accessible at all for a prolonged interval, so you may lose prospective clients since it is highly unlikely that anyone will be willing to revisit an out-of-order site. Because of this, you have to make certain not only that you can touch base with your web hosting company, but also that they can respond and assist you in a well-timed manner. If a software application update doesn’t go smoothly or if you erase something unintentionally, for instance, the website must be fixed quickly in order to avoid extended unreachability.

One-Hour Response Guarantee in Cloud Hosting

With a cloud hosting from our company, you can forget about waiting around for hours, or even all day, to get a reply to a client support ticket or an email. Irrespective of when you touch base with us, we’ll help you within maximum 60 minutes with any technical and pre-sales questions that you may have. As a matter of fact, our actual reaction time almost never surpasses 20 to 30 minutes. As we’re available to you 365 days a year, you’ll always receive support in a well-timed fashion and we realize how crucial this is in the e-world. Soon after you contact us, we’ll reply to your enquiries. If you come across any technical predicament, we will rectify it instead of you, or we will supply you with all the required information in case there’s something that you need to do yourself.

One-Hour Response Guarantee in Semi-dedicated Servers

Our customer support engineers will be at your disposal all the time and they’ll respond to any ticket that you open through your web hosting Control Panel within no more than one hour. The ticket response time is guaranteed no matter if you have a generic query connected with your semi-dedicated server or you face an obstacle and you won’t have to wait even that long for most issues. Regardless of what the essence of the issue is or what time of day or night it is, we will be there to assist you, as we are available 7 days a week to attend to any billing, technical or general issue. In case you get in touch with us about anything that’s within our capability, we’ll sort it out before we respond to you, which suggests that you will not have to wait around for hours or days while the problem perseveres. In case there’s something that you have to do on your end, we’ll provide you with the needed details – what workable solutions to try out, what steps to take, etc.