Integrated Ticketing System in Cloud Hosting
Our cloud hosting plans feature an integrated support ticket system, which is part of our custom Hepsia Control Panel. In contrast to other similar tools, Hepsia enables you to manage everything associated with the web hosting service itself in one and the same location – payments, website files, emails, support tickets, etc., eliminating the need to go through different interfaces. If you’ve got any technical or pre-sales questions or any problems, you can open a ticket with a few mouse clicks without the need to leave your Control Panel. During the process, you may choose a category and our system will offer you a number of informative articles, which will give you more info and which may help you solve any specific problem even before you actually submit a ticket. We guarantee a ticket response time of no more than 60 minutes, even in case it is a weekend or an official holiday.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia Control Panel, which comes with all our semi-dedicated hosting plans, was developed with one aim in mind – that you should be able to manage everything connected with your account in one single place and the trouble tickets make no exception. Our ticketing system is incorporated into the Hepsia Control Panel, so, in case you’ve got an enquiry or bump into a problem, you can touch base with our customer support team right away without having to use a completely different admin interface. You can search through your website files or check a variety of settings in your account while you submit a new ticket or read the answer to an old one. In case you have an enormous number of tickets and you’d like to track down a particular one, you can use the intelligent search option, which is available in the Help section of the Control Panel. We guarantee that you will obtain an answer in no more than sixty minutes regardless of the essence of your question or issue.