A ticketing system is the most common medium of correspondence that hosting companies offer to their clients. It’s usually part of the billing account and is the best way to tackle an issue that takes a certain period of time to examine or that has to be escalated to a server admin. Thus, all replies given by either party will be kept in one location in case someone else wants to work on the issue at hand and the information in the ticket will be accessible to all parties. The negative side of using a ticketing system with most web hosting platforms is that it is not included in the web hosting Control Panel, which implies that you’ll need to log in and out of no less than two accounts to complete a particular task or to get in touch with the company’s customer care team. If you want to administer several domain names and each one of them is hosted in its own account, you will need to use an even larger number of accounts simultaneously. Besides, it may take a substantial length of time for the provider to reply to your ticket.

Integrated Ticketing System in Cloud Hosting

Our cloud hosting plans feature an integrated support ticket system, which is part of our custom Hepsia Control Panel. In contrast to other similar tools, Hepsia enables you to manage everything associated with the web hosting service itself in one and the same location – payments, website files, emails, support tickets, etc., eliminating the need to go through different interfaces. If you’ve got any technical or pre-sales questions or any problems, you can open a ticket with a few mouse clicks without the need to leave your Control Panel. During the process, you may choose a category and our system will offer you a number of informative articles, which will give you more info and which may help you solve any specific problem even before you actually submit a ticket. We guarantee a ticket response time of no more than 60 minutes, even in case it is a weekend or an official holiday.

Integrated Ticketing System in Semi-dedicated Servers

The Hepsia Control Panel, which comes with all our semi-dedicated hosting plans, was developed with one aim in mind – that you should be able to manage everything connected with your account in one single place and the trouble tickets make no exception. Our ticketing system is incorporated into the Hepsia Control Panel, so, in case you’ve got an enquiry or bump into a problem, you can touch base with our customer support team right away without having to use a completely different admin interface. You can search through your website files or check a variety of settings in your account while you submit a new ticket or read the answer to an old one. In case you have an enormous number of tickets and you’d like to track down a particular one, you can use the intelligent search option, which is available in the Help section of the Control Panel. We guarantee that you will obtain an answer in no more than sixty minutes regardless of the essence of your question or issue.