Regardless of the fact that the hosting service supplied by the different companies is more or less identical, each provider has got their own platform with its own modifications and ways to do particular things. In such a case, a detailed knowledge base would be really helpful both for persons with little or no practical experience and for technically proficient users who will eventually find out how given procedures are carried out, but will waste precious time in the meantime. The objective of such a knowledge base is to make the hosting service fast and easy to use, sparing users a lot of time and efforts. The consequence is more gratified clients, as they can effortlessly find the information they’re searching for, and a whole lot less work for the support team representatives, because typically the vast majority of the enquiries and difficulties that customers have are already outlined in the knowledge base. On the condition that the articles themselves are expertly written and cover more topics, you will be able to get to know more not only about your own account, but also about the hosting service in general.

Extensive Online Documentation in Cloud Hosting

If you’ve ordered your very first cloud hosting plan through our company or have moved your site over to us, you’ll become familiar with our platform and our in-house built Hepsia Control Panel very quickly due to the fact that we have compiled a substantial knowledge base where you can find all the information that you will ever need – both general info in regard to the service as a whole and more concrete info about the separate features that you can make use of and the issues that you might bump into. The articles themselves are available in two places. The entire article list can be accessed via the Help section of the Control Panel. You can read articles that are dedicated to the different functions in each Control Panel section as well. You can get to know how to do de facto everything, from enabling an .htaccess configuration file to administering a mailing list, and all the articles feature step-by-step instructions, so you’ll never get disoriented because of an ambiguous text. Certainly, in case you have a more specific problem and you’re unable to find anything about it in our knowledge base, you can contact our support staff representatives 24x7.

Extensive Online Documentation in Semi-dedicated Servers

Our semi-dedicated hosting plans feature exhaustive online technical documentation where you will see info about all the features that our in-house built Hepsia Control Panel offers, along with solutions to various questions and challenges that you might come across. All configuration guides include thorough explanations, which goes to say that you will not need to worry about skipping something in case you plan to export a MySQL database, for example. The troubleshooting articles encompass a number of different tenable causes of particular problems and the solution for each and every one of them, so if you aren’t able to send emails even though you have the correct outgoing mail server settings, for example, you can swiftly find out what the reason might be and rectify the issue with a few mouse clicks in your mail client. As the Hepsia Control Panel has quite a lot of features, you’ll be able to find relevant articles in every section. In case you’d like to examine all help articles, you can use the Help menu, which is located in the upper right corner of the window.