Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Center

  • You can find almost all the answers to your questions in the user–friendly Help Center integrated into your Web Control Panel. It boasts an enormous knowledge base with frequently asked questions and detailed educational articles contributed by our knowledgeable technical support staff.

  • Top quality support service

  • Instructional Videos

  • If you would like to watch how a task is executed or how a problem is dealt with, rather than just reading about it, then take a look at our selection of how–to video tutorials. They cover many different issues and will help you swiftly understand how to work with our Web Control Panel.

  • Intuitive help center

  • A One–Hour Ticket Response Guarantee

  • All our semi–dedicated servers are backed up by a 24–7–365 client support service and feature a one–hour ticket response time guarantee. Our well–trained technical support engineers will be online around the clock and will solve any issue that you may possibly face within maximum sixty minutes after the ticket submission. Normally, a response will be given to you within 20 minutes.