A One–Hour Ticket Response Guarantee
Each support request you send to us will be replied to within maximum 60 minutes. In case your ticket or email needs further assistance from a sysadmin, we will timely forward it and leave a note to notify you that your case is being worked on. If you order our Managed Servers package, all of the server administration services included there will be executed at a time that suits you.
An Exceptional Customer Service
We’ll be available to you 24x7 to reply to any queries that you may have connected to our Web Control Panel or any of the apps that we have pre–installed on your behalf on the server. If you also need assistance tackling server management procedures, you can have a glance at our Managed Servers package, which includes backup hard disk drive storage space, weekly Operating System updates, server monitoring and rebooting services, as well as problem troubleshooting and software installation procedures
A User–Friendly Help Area
Each dedicated web hosting plan includes our free–of–cost Web Control Panel, which boasts an in–depth knowledge base plus a collection of instructional video tutorials. Whenever you require assistance with the Web Control Panel, just press the Videos or Help buttons in the upper right corner.