Customer Support Channels
A 1–hour Response Guarantee
Giving good quality support on time is our top priority, so we support each cloud hosting plans plan with a 1–hour ticket reply guarantee. As soon as you send a ticket or post an e–mail, our user support team will do their best to supply the most satisfactory remedy for your situation and to offer you help and advice in a timely fashion.
A Top–quality Support Service
Our help and support service is offered by a crew of licensed specialists who are prepared to reply to your issue as fast as possible. You can make contact with the support crew by starting a customer assistance ticket from your Web Control Panel or by submitting us an e–mail. On business days, you may also contact us on the telephone or take advantage of the live chat service.
An Intuitive Help Section
Our company has incorporated a thorough know–how base into the Control Panel so as to obtain practical step by step information whenever you want. Each area of the Control Panel has its own contextual help area featuring a group of how–to articles. We have also organized educational videos to give you a superior idea of the way in which to execute any presented procedure.